Customer Service Information

EmergencyQuickKits.com is here to serve your emergency care needs.  Our mission is to provide you with great products at a great price, with excellent customer service.  Knowing that disaster could strike at any time is something none of us like to think about, but there is no substitute for being prepared.  Our products offer the opportunity to start your preparation process.  Although we are able to accept orders over the telephone, our website is 100% secure and safe and we ask that you place your orders online to reduce errors.

Contact Information

Address:
Aldelano International, Inc.  dba EmergencyQuickKits.com
2010 S. Lynx Ave.
Ontario, California 91761

Hours:
M-F: 8am – 5pm PST
Closed Saturday and Sunday

Phone:
1-800-972-2599
1-909-861-3970

Email:
info@aldelano.com

Order Cancellation

Any order may be canceled prior to shipping. Many times orders will ship very quickly, so please contact us immediately if you wish to cancel your order.

Customer Satisfaction Guarantee

If any products arrive damaged, defective, or components are missing, please contact us for immediate replacement.

Here at EmergencyQuickKits.com, our policy is your 100% satisfaction, guaranteed. If, for any reason, you are unhappy with the product(s) you receive, please inform us within 10 days from receipt of shipment. Due to mandated health codes, however, food, water, toiletry/sanitation and medical products are not returnable.

Terms and Conditions

Defective merchandise will only be replaced within the same group. EmergencyQuicKits.com and parent company are not responsible for any incompatibility issues.